RT Knits Ltd (“RT Knits”) recognises that security and privacy of our Customers are important. We take the highest precautions and follow the best security standards to ensure the protection of all your personal data from unauthorised access or use.

RT Knits Ltd undertakes to protect the information provided by the Customer in compliance with the relevant Data Protection laws in the country where the Customer lives.

Your rights

A. The right to be informed about how your personal information is being used

For offering our services

For you

To process your order; to reply to your requests; to update you on our services.


For us

To manage your account and to improve our services.


For Marketing and Advertising

To share with you our latest promotional offers or any other product/service related information. We may advertise to you through our website, email or other third party websites.


For Analytics

To assess how our Customers are using our site and services. To evaluate the effectiveness of our marketing and communication strategies on our Customers. We may also use the information for any other research purposes.


For securing Rights

To protect and defend the rights and interests of RT Knits, our Customers or the public.


For legal Compliance

To comply with relevant legislations and to respond to any request from the local authorities.

We may also disclose your personal information in case where our Terms of Service have been violated or where required or as authorized by law.


For cookies

Cookies are small files that a site or its service provider transfers to your device (computer, smartphone, tablet…) through your Web browser upon your authorisation that enables the site’s or service provider’s systems to recognise your browser, capture and remember certain information.

We use cookies to help us:

  • remember and process the items in your shopping cart 
  • understand your preferences based on previous or current site activity, which enables us to provide you with improved services
  • compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future

You can choose to have your device to warn you each time a cookie is being sent, or you can choose to turn off all cookies in your browser settings. Refer to your browser’s Help Menu to learn the correct way to modify your cookies. If users turn off cookies in their browser, some features will be disabled which might affect your site experience and unfortunately you will not be able to place orders online.

What types of cookies we use?

There are 3 main types:

  1. Site functionality cookies (Strictly necessary cookies) – these allow you to navigate the site and use our features, such as “Add to Cart” 
  2. Site analytics cookies – these cookies allow us to measure and analyse how our Customers use the site, to improve both its functionality and your shopping experience
  3. Customer preference cookies – when you’re browsing or shopping on www.remask.online, these cookies will remember your preferences like your location; product added to cart, so we can make your shopping experience as seamless as possible, and more personal to you

B. What are your rights to access the personal information we hold about you?

Customers can:

  • request confirmation as to whether your personal data is being processed
  • access any personal data held about you by requesting copies
  • request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account)
  • request that we delete your data, or stop processing it or collecting it, in some circumstances
  • be provided with supplemental information about the processing of your personal data

In the event the request is manifestly excessive, RT Knits will charge a fee for providing the information or taking the action requested, or else the requested action will not be taken.


C. How do I give my consent to use my personal information?

By accepting RT Knits Terms of Service, you consented for your personal data to be used for the purpose of processing your order.

If we ask for your personal data for any other appropriate reasons, like marketing, we will ask you directly for your expressed prior consent.


D. How do I withdraw my consent?

You have the right to withdraw your consent for any consent-based processing at any time.

If you wish to withdraw your consent, contact us at [email protected]


E. What is the age of consent?

By using this site, you acknowledge that you are at least the age of majority as defined within your country’s jurisdiction and you are, in your capacity as the minor’s parent or guardian, giving us your consent to allow any of your minor dependents to use this site.


What information we collect?

Information we collect directly from you:

  • Name
  • Company name
  • Email address
  • Phone number
  • Shipping or billing address

We will also collect any other information that you choose to provide us through our website.

Information we collect automatically through your use of our website:

When you browse our store, we automatically receive your computer’s internet protocol (IP) address that helps us learn about your browser and operating system.

How we protect your data?

To protect your personal information, we take reasonable precautions and follow best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Your personal data is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

In addition, we recommend that you protect your information by choosing a strong password and keeping your log-in password confidential.

How we share your information?

RT Knits conducts the majority of data processing activities required to provide you with the services. However, we may also share your personal information to third-party service providers to assist with supporting our services and maintain a high-quality user experience. These service providers are:

  • payment processor (MCB)
  • Cloud services
  • postal and logistic

The Mauritius Commercial Bank (MCB) is our payment processing gateway. We provide to them with your personal information required to perform the services they provide to us. We recommend that you read their privacy policies to understand the way in which your personal information will be handled.

If you choose a direct payment gateway to complete your purchase, your credit card data will be used and stored on MCB server. Your purchase transaction data is stored only as long as it is necessary to complete your purchase transaction, after which it is deleted. Your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). RT Knits will never store your credit card data at any time on their server. 

MCB payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint collaboration of brands like Visa and MasterCard. PCI-DSS requirements help ensure the secure handling of credit card information by RT Knits and its service providers.

International Data transfer

To provide good quality services to our Customers all around the world, we, at RT Knits, partner with global reputable service providers on the market, for example cloud solutions providers which are based all around the world. We take due diligence and are proactive in provisioning all our cloud services in a highly secured manner, especially when working with cloud datacenter providers.

We do not sell, trade or rent our customers’ personal information. All our service providers do abide by the Global Data Protection Regulation or similar local regulation.

Links to other websites

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

How changes are brought to this Privacy Policy?

Our security policies and procedures are regularly reviewed.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If RT Knits is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Who to contact for additional questions?

Our EU Representative (Article 27 of the Regulation (EU) 2016/679 (General Data Protection Regulation)): We have appointed a representative based in France, who you may address if you are located in the EU to raise any query you may have concerning the processing of your personal information/cookie policy & more generally the privacy policy.

The EU Representative is located:
Mr. Matthieu Nuytten
41, Rue Simon Vollant
Batiment A
59130 Lambersart

Mail: [email protected]

How to contact us?

If you would like to share your experience with us, register a complaint, or simply want more information on our Services, contact our Data Protection Officer at [email protected] or your data protection regulator.

Please provide details including your full name and e-mail address in order for us to be able to identify you, as well as any other relevant information to confirm your identity.

We will reply to your request without undue delay and within 1 month of receipt of your request.